Terms & conditions

Terms and conditions

You are buying from Tline who can be reached on below address:

Tina Lindholm Kanerva
Address: Hamngatan 21A
172 66 Sundbyberg
Sweden
VAT registered

Cancellation & Returns

Customers will have 14 days to cancel an online contract for no reason, free of charge. The 14 days will start on receipt of goods (where goods, or goods and services, are purchased) and on the date of the contract (where services are purchased).

The customer will be responsible for returning the goods unopened to our address above.

If a contract is cancelled during the cooling-off period, provided that the goods are returned within 14 days of the customer giving notice of cancellation, the supplier must refund:

  • the price within 14 days of the cancellation date
  • Postage costs will never be refunded!

The full price & shipping costs are included in your order, we will not be responsible for any taxes or additional rates due to customs and import rates in your country.

Exceptions:

Our shop may offer Custom Made products, made especially for you, on your request.
Custom Made products are not falling under above return policy, there is no cancellation right or return policy applicable on Custom Made product, unless the products themselves arrive with a fault or broken. In that case please get in touch with us asap, providing photographs and clear description of the faulty product.

GDPR-compliant policy for the EU:

The Privacy Policy below describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through tline.se or its related sites and services.

Information I collect

To be able to fulfil your order, you provide me with information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also provide me with additional personal information (for a custom order, for example).

Why I need your Information and how I use it

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services.

Information sharing and disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information (for example name and address) with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I am also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of personal Information outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer. At the moment I do not transfer information outside the EU.

Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me

For purposes of EU data protection law, I, Tina Lindholm Kanerva, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tina@tline.se. Alternately, you may mail me at:

Tina Lindholm Kanerva, Hamngatan 21A, 17266 Sundbyberg, Sweden